We collect anonymous statistics about your visit, like what pages you looked at. If you register with us we take great care to keep your information safe. We’ll never share your information with others without your expressed permission. All transactions are processed by a payment provider so your details are never stored on our servers. These are just the key points. If you need more detail then do keep reading.
Information We Collect Google Analytics
We track visitors to our website using Google Analytics. This details what pages you view within our site, how you arrived at our site, and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site. The information we collect from analytics allows us to understand what parts of our sites are doing well, how people arrive at our site, and so on. Like most websites, we use this information to make our website better.
We collect personal information but only when you voluntarily submit it through registering to our site or when by filling out a form. This information may include name, email address, employment details, telephone number, and work or home address.
Non-personal information such as demographic data regarding your IP addresses is collected from all of our website visitors on a cumulative basis. This type of anonymous statistical data cannot be used to identify or contact you.
How We Collect Your Information
We collect data when you register to our site, fill out a form or subscribe to our newsletter and communications. When ordering a product from The Resilient Manager, it is necessary for us to collect and process your data to complete the transaction. All data volunteered by you is fairly obtained with your consent. When you register or complete a form you will be asked for a minimum of your name and email address. Take note that you may also visit and browse some of our sites without going through the registration process.
Why We Save Your Information
Having visitor information is essential for us to properly identify our customers and your needs. When we understand our customers we can provide them with the best service. When we process your information we may use it for one or all of the following reasons: To provide you with the product you have requested. To contact you in relation to the product you have requested. To send promotional emails about new offers or services which we think may be of benefit to you. To customize the website in accordance with your preferences. To respond to any communications we may receive from you. For internal record keeping. All transactions are processed by a payment provider and are not stored on our servers.
Your data will be used to provide you with our marketing communication material to notify you of new products or services or fulfil a service that you have requested.
Restricting the Collection of Your Personal Information
You may restrict the collection or use of your personal information by you may contact us at any time at firstname.lastname@example.org should you change your mind.
Right of Access
Under section 4 of the Acts, you have a right to be given a copy of your personal data. This is called a “Right of Access”. Should you wish to access this information, the following procedure must be followed. A Subject Access Request should be sent to “The Resilient Manager” in writing to our legal address below.
The Resilient Manager,
Dungarvan Enterprise Centre,
Old Friary Building,
Lower Main Street,
Tel: 00 353 58 75879
Right of Rectification or Erasure
Under section 6 of the Acts, you have a right to have your personal data corrected, if inaccurate, or erased, in the case that we do not have a legitimate reason for retaining the data. For this request, please follow the procedure as outlined in the paragraph above entitled “Right of Access”. Please note there is no fee for this request and we shall comply within 40 calendar days of the receipt of such a request.
Your personal information is stored on secure servers hosted by VPS Net. We are committed to ensuring that your data is secure, however, we cannot guarantee the security of any information you send to us via the internet as no internet data transmission can be guaranteed to be 100% secure. In order to prevent unauthorized access, we have taken all reasonable physical, electronic and managerial steps to protect your personal information. We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness, and that you review these measures regularly.
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. Our policy is to delete credit card details once a transaction had been finalized unless you consent to retain details to ease future transactions. We do hold different types of historical data from different time periods e.g. past employment due to the nature of our business.
Filing a Complaint