Thank you for taking the time to learn about The Resilient Manager’s terms of use. It’s essential information.
This is where you’ll find information on how to use our training material. And what you can and can’t do with our material. Plus, how we handle shipping and returns. If you still have questions after reading these terms, get in touch with us. We’d be happy to help.
We said that it should be simple, and we meant it!
Customers who have purchased a module(s) from The Resilient Manager may retain the module(s) for reference and/or use them within the purchasing organization. And, we ask you to take all reasonable steps to preserve copyright. Products cannot be resold as training content in hard copy or electronic format.
Shipping and Returns Policy
A download link will also be sent to your email address immediately after payment is confirmed.
If you don’t receive your download link or have trouble downloading the file, please contact us at orders@theresilientmanager.com, and we will send you an alternate download link as soon as possible.
The Resilient Manager has been providing course materials to customers worldwide since we first went online in 2001.
We care about creating an exceptional experience for all of our customers. This is from the ease of placing your order to the exciting arrival of our products directly to your email.
Because all course content is instantly downloadable, there are no refunds.
If you are not 100% satisfied with your purchase, do get in touch with us. And, we can explore options with you.
Our online ordering facility is open 24 hours a day and 7 days a week.
The Resilient Manager is a DOWNLOAD SERVICE ONLY. And, there are no discs or printed material to ship to you.
Last updated February 2, 2026